Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.Return shipping charges are the responsibility of the customer. 

Customers have 24 hours from the time they place their order to cancel for a full refund; otherwise, a 10% cancellation fee will be charged before production begins. It is the customer’s responsibility to ensure the accuracy of their product selection and information when placing orders online. For phone orders, customers must check their email receipt for accuracy within 24 hours of placing the order.
Please note that due to customs, shipping and duty fees, we are unable to accept returns on any international orders. All orders shipped internationally are final sale.

To start a return, you can contact us at support@kukuppo.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@kukuppo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Custom-Assembled & Non-Refundable Items

MayLight provides a range of specification-grade, made-to-order products that may be non-returnable or subject to a restocking fee upon return. While certain items cannot be returned, others my be returned with a restocking fee. For specific details about the restocking fee percentage or to determine if a product is eligible for return, please check the product page for comprehensive return information and restocking fees.

Did you receive an incorrect shipment?

It is very important and also your responsibility to check all the items in your order to make sure they meet your desired specifications upon receipt and before installation. If you have received an item that does not appear to be the item you have ordered, please contact our customer service department within 24 hours of receiving the order. Upon confirming that you have received an incorrect shipment, our customer service department will provide you with a return label that you may use to return the incorrect item back to our facility. Upon receipt of the return, we will work on shipping out the correct product (usually dependent on build-time) as soon as possible. If you would like to expedite the process, you may place a new replacement order and wait for us to receive the return for your subsequent credit.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@kukuppo.com.