+1(626)998-2699
support@kukuppo.com
Below are some frequently asked questions compiled by our team based on customer inquiries, which may be helpful to you. If you still have any questions, feel free to contact us at 1-626-998-2699 or via email at support@kukuppo.com.
If your order information is incorrect,please contact our customer support team as soon as possible by phone or email.If the order has not been processed or shipped yet, we will help you update it.
Phone: 1-626-998-2699
Email: maylight@gamil.com
Business Hours: Mon-Fri 9AM-6PM
If your order has not been shipped yet, please contact our customer support team to arrange a change. If the order has already been shipped, please reach out to our support team to initiate the return process. For details, please refer to our refund policy.
Please visit our Contractor Registration page to submit the products you require.
Our customer service team will inform you of the available discounts via email,
or you may contact our customer service team directly by email for further assistance.
For orders placed through external channels such as Amazon or eBay,please reach out to the customer support team of the respective platform.
At checkout, you’ll see a field to enter a discount code—simply enter the code we provided.
Delivery times vary depending on your location and the shipping method selected.Once your order has been shipped, you will receive a confirmation email with tracking information.
Orders are typically shipped within 2 days, with an estimated delivery time of 2–5 business days.For details, please refer to our shipping policy.
Once you log in, you can check your order information on your account page.
No, MayLight does not ship to P.O. Boxes.
Assembled-to-order item, unused, in original packaging, may return the product within 30 days of receiving the original shipment. Return shipping charges are the responsibility of the customer.For details, please refer to our refund policy.
Customers have 24 hours from the time they place their order to cancel for a full refund; otherwise, a 10% cancellation fee will be charged before production begins. It is the customer’s responsibility to ensure the accuracy of their product selection and information when placing orders online. For phone orders, customers must check their email receipt for accuracy within 24 hours of placing the order.For details, please refer to our refund policy.
It is very important and also your responsibility to check all the items in your order to make sure they meet your desired specifications upon receipt and before installation. If you have received an item that does not appear to be the item you have ordered, please contact our customer service department within 24 hours of receiving the order. Upon confirming that you have received an incorrect shipment, our customer service department will provide you with a return label that you may use to return the incorrect item back to our facility. Upon receipt of the return, we will work on shipping out the correct product (usually dependent on build-time) as soon as possible. If you would like to expedite the process, you may place a new replacement order and wait for us to receive the return for your subsequent credit.
We accept multiple payment methods, including T/T (bank transfer), PayPal, and credit cards (Visa, MasterCard).
We have collaborated with many local electrical contractors, entrepreneurs, community purchasing managers, and individual users, participating in lighting upgrades and project planning related work, and providing services to over 10,000+ customer groups. Our products have been installed in warehouses, offices, retail outlets, industrial facilities, residential yards, and outdoor commercial environments across all regions of the United States. Due to the confidentiality of customer information, we cannot disclose any customer-related details. However, by reviewing the comments shared by other users in the comment section, as well as the pictures and photos, and by looking at the group photos of our visits to customers, you might be able to gain some assistance and confidence.
Many of our customers have shared photos in the review section. If you’d like a reference, you can view them through the reviews.
Each of our products includes the relevant specification sheets, IES files, and installation manuals, which you can download directly.
Yes. We offer multiple customer support channels to assist you before and after your purchase.
You can reach us through:
Our team is happy to help with product selection, technical questions, order tracking, and after-sales support.